Detailed Services
Local technology help for seniors, families, and home-office professionals, primarily provided in your home. Selected follow-up assistance and continuity-planning work may be provided remotely by arrangement. Clear explanations, patient guidance, and practical problem-solving.
What this page is for
This is the fuller view of what Trusted Tech at Home can help with. The homepage remains the quick overview. This page gives you the more complete service breakdown.
- Everyday device and Wi-Fi help
- Telehealth, portals, and senior tech support
- Home office and productivity help
- Home continuity planning
How I can help
These categories reflect the kinds of issues people actually call about — from setup and Wi-Fi to home continuity planning, telehealth, and remote-work problems.
Setup & Configuration
Get new technology working the way it should — the first time.
- New computer setup (Windows, Mac, Chromebook) with migration from your old device
- Smartphone and tablet setup, transfer, and personalization
- Smart TV setup, streaming app configuration, and remote programming
- Printer installation, wireless setup, and ongoing connection issues
- Smart home devices such as Alexa, Google, Ring, Nest, smart plugs, and smart locks
- Home office setup for remote workers and small-practice professionals
- Patient one-on-one instruction — I don’t finish until you feel comfortable with your technology
Typical pricing: Standard in-home visit pricing applies — $149 for the first hour, then $60 per additional 30 minutes.
Home Network & Wi-Fi
A reliable home network is the foundation for everything else.
- Wi-Fi assessment, mesh system installation, and dead-zone solutions
- Router configuration, password security, and guest-network setup
- Cellular signal troubleshooting and Wi-Fi calling configuration
- Network separation for guests, IoT devices, and home offices
Typical pricing: Most Wi-Fi and router issues fall under the standard visit. Larger mesh deployments or whole-home redesigns are quoted by scope.
Online Safety & Account Help
Protect what matters most — accounts, identity, and peace of mind.
- Antivirus installation and routine security scans
- Password manager setup and guided maintenance
- Two-factor authentication for banking, Medicare, and email
- Scam-call, phishing-email, and suspicious-text screening
- Credit freeze setup and identity-monitoring guidance
- Account recovery and lockout resolution
- Online bill pay guidance — I walk you through setting up payees and automatic payments. You type everything; I never see your passwords or account numbers.
Add-on when needed: “I’ll Call Support For You” is a $125 onsite add-on, in addition to the visit or package price, and applies only with your approval. Includes up to 45 minutes on hold.
Email, Video Calls & Family Sharing
Stay in touch with family — and comfortable doing it.
- Email setup, organization, contact management, and attachment help
- FaceTime, Zoom, and video-calling setup so you can see family clearly
- Streaming service setup and consolidation — Netflix, Hulu, Prime, YouTube TV, Apple TV
- Cord-cutting consultations to replace expensive cable with what you actually watch
- Cloud backup for photos and documents — iCloud, Google, OneDrive
- Photo organization, sharing, and digital photo frames preloaded with family photos
- Shared family calendars and photo albums
Healthcare Technology
Specialized help most tech services cannot offer — drawn from years working inside health systems.
- MyChart and patient portal setup across hospital systems
- Telehealth pre-flight: camera, mic, and app tested before your appointment
- Hearing-aid app pairing — ReSound, Phonak, Oticon, Starkey, and others
- Medical-device sync — Dexcom, Libre, blood pressure cuffs, smart scales, and pulse oximeters
- Medication reminder app setup
Typical pricing: Portal setup, telehealth prep, and patient-device help usually fall under the standard in-home visit rate.
Home Continuity Planning
A premium planning service that organizes household accounts, utilities, subscriptions, recovery information, MFA methods, and trusted-person access so loved ones have a clear path when it matters.
Choose from two home programs: Whole Household Continuity for $895 or Extended Household Continuity for $1,495. Passwords and sensitive credentials remain under your control at all times.
Optional annual maintenance is available to help keep your continuity record current as devices, accounts, services, recovery methods, and household information change.
View Program & Maintenance DetailsFamily Peace-of-Mind Services
For adult children, spouses, and families who want more clarity and less scrambling later.
- Whole or Extended Household Continuity planning for devices, accounts, services, recovery methods, and trusted-person access
- Snowbird two-home setup for Wi-Fi, streaming, and household continuity
- Moving and downsizing transitions with technology moved and reconfigured when you do
- Family coordination setup — shared calendars, Find My or Life360, photo sharing
- Scheduled remote follow-up for eligible services, by arrangement
Ongoing support options: Quarterly Check-In visits are $189, or $720 prepaid for four visits over one year. Same-day priority scheduling is a $75 add-on when available.
Tech Move-In Concierge
Everything working. Day One. No stress.
Moving is one of the top five most stressful life events. Don’t add “fighting with the Wi-Fi” or “re-logging into 6 TVs” to the list. I handle the entire digital transition so you can walk into a fully functional home.
- Pre-Move Assessment & Prep ($169): I visit your current home before the movers arrive. I guide you in recording credentials securely in storage you control, label equipment, and pack your “Tech Priority Box” so setup at the new home is smoother. Book this first and receive an $85 credit toward any Move-In package.
- Essential Move-In ($395): Best for senior living apartments or 1–2 bedroom homes. Whole-home Wi-Fi, up to 2 TVs, primary computer, printer, and mobile device reconnection. Includes a patient Day One walkthrough before I leave.
- Whole-Home Deployment ($695): Best for 3–4 bedroom family homes. Mesh Wi-Fi optimization, up to 4 TVs, smart doorbell or camera, home office docking station, and password-security and recovery-method review across all devices.
- Custom Estate Move (Quote): Large smart homes, Sonos/audio systems, 5+ smart devices, or full home-office infrastructure. Starts at $1,200.
Note: Internet service should be activated before the appointment. If provider assistance is needed, the $125 support-call add-on applies only with your approval. Includes up to 45 minutes on hold; there is no automatic fee for an inactive connection.
What I don’t do
I’m a setup, configuration, troubleshooting, and training service — not a repair shop. I do not do hardware repair, screen replacement, deep component replacement on aging machines, or forensic-style recovery from failed drives. If a device has reached the end of its useful life, I’ll tell you honestly and help you choose and set up the next one.
Not sure where your situation fits?
That is normal. Many calls start with a simple question and turn out to involve more than one issue.
If you are not sure whether you need a standard visit, a home-office session, or something more specialized, reach out and I’ll help point you in the right direction.