Privacy Policy

Trusted Tech at Home ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information, including information related to SMS (text message) communications.

By using our website or services, including in-home technology help, household continuity planning, business or organizational continuity planning, remote assistance by arrangement, or texting with us, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue use of our services.

1. Information We Collect

We may collect the following types of personal information:

• Personal Details: Name, phone number, email address, and service address
• Service-Related Information: Device details, troubleshooting needs, appointment history, and information you provide for household, business, or organizational continuity planning
• Payment Information: Processed in person at time of service — we do not store credit card data
• Communication Records: Phone calls, emails, and SMS messages exchanged for service purposes

2. How We Use Your Information

We use your information to:

• Schedule and confirm service appointments, consultations, and planning sessions
• Provide in-home technology help, continuity-planning services, and remote follow-up assistance by arrangement
• Send appointment reminders and service follow-ups
• Respond to questions via phone, email, or SMS
• Process payments and manage service records
• Improve our service and customer experience
• Comply with legal and security obligations

3. SMS Consent & Communications

SMS Consent Communication: Phone numbers collected during the SMS consent process will not be shared with third parties for marketing purposes.

Providing your phone number alone does not give consent to receive SMS messages. If you choose to opt in, you may receive service-related SMS messages from Trusted Tech at Home, such as:

• Appointment confirmations and reminders
• Follow-up messages after visits
• Responses to tech support questions you initiate via text

Message Frequency: Message frequency may vary depending on the type of communication and your level of engagement.

Potential Fees: Message and data rates may apply depending on your mobile carrier and pricing plan.

4. SMS Opt-In Methods

You may opt in to receive SMS messages from Trusted Tech at Home in the following ways:

• Verbally: We ask for verbal consent using the following language: "Do you agree to receive SMS messages from Trusted Tech at Home? Message and data rates may apply. Reply STOP to opt out. Reply HELP for support. Frequency may vary."
• Via Text Message: If you text us first, we may reply to that inquiry. This does not enroll you in marketing messages.
• Via Website Form: By providing your phone number and selecting the optional, unchecked SMS-consent checkbox on the contact form. Consent is not required to request service. We retain your selection, submission time, and the consent wording with your inquiry.

5. SMS Opt-Out

You may opt out of receiving SMS messages at any time by replying STOP to any message. You may also contact us directly to request removal from our messaging list. To get help or support, reply HELP to any message or call us at 253-480-6771.

Standard SMS Disclosures:

• Message and data rates may apply
• You may opt out at any time by replying STOP
• Reply HELP or call 253-480-6771 for support
• Messaging frequency may vary

6. How We Protect Your Information

We implement reasonable security measures to protect your personal information. However, no method of data transmission or storage is 100% secure. We advise against sending sensitive personal information — such as passwords, Social Security numbers, or financial account details — via SMS or email.

7. Information Sharing

We do not sell, rent, or trade your personal information. We may share limited data only with:

• Service providers (such as scheduling or billing tools) under strict confidentiality agreements
• Government authorities or law enforcement when legally required

8. Cookies and Tracking

This website does not use advertising trackers or third-party analytics services that collect personal data. Basic anonymous visitor statistics may be collected by our web hosting provider. The contact form uses an essential session cookie for submission security. To limit automated abuse, the form records a hashed network address and request times for rate limiting; entries older than one hour are removed when the next submission is processed. Form inquiries and SMS-consent selections are sent to our business mailbox using our hosting provider’s email-sending service.

9. Children’s Privacy

This website is not directed at children under the age of 13 and we do not knowingly collect information from children.

10. Changes to This Policy

We may update this Privacy Policy at any time. We encourage you to check this page periodically. Continued use of our services after an update means you accept the revised terms.

11. Contact Us

If you have questions about this policy, contact us at:

Barry — Trusted Tech at Home
Phone/Text: 253-480-6771
Contact form: Send a message
Website: trustedtechathome.com
Serving South Hill, Puyallup, Bonney Lake, Tacoma, and surrounding areas.