Plain-English guides to staying safe, staying connected, and getting more out of the technology you already own.
The three subjects previously published on this page now have their own searchable pages.
Brushing packages, fraudulent social-media ads, fake CAPTCHA screens, and government impersonation are among the current warnings families should recognize.
Review the current warnings
Read Full ArticleStart by finding out whether the problem affects one device or the entire home, then check restart order, router placement, congestion, and coverage.
Read the Wi-Fi checklist
Read Full ArticleLearn why an offered transfer to Social Security is a warning sign, how impersonators create urgency, and how to verify a concern safely.
Learn the warning signs
Read Full ArticleClear answers to the questions families ask before they know the name of the service they need.
A practical, respectful way to simplify devices, improve safety, document essential information, and support a parent without taking control away.
Read the family guide
Read Full ArticleLearn what a trusted person may need to identify essential accounts, recover access appropriately, contact providers, and keep a household operating.
Read the continuity guide
Read Full ArticleCompare in-home technology help with a repair shop when the problem involves Wi-Fi, printers, televisions, multiple devices, or learning in your own space.
Compare your options
Read Full ArticleWork through power, Wi-Fi, print queue, saved connection, and network-address checks before replacing a printer that may still be perfectly usable.
Use the printer checklist
Read Full Article